Frequently asked questions

Yes. The Free tier includes up to three enabled paper bots so you can validate signals and sizing without exchange risk. Live trading requires a paid Explorer, Trader, or Pro subscription.

Verified on our cloud today: Hyperliquid, MEXC, and BloFin — tested with live and paper bots from our servers. Beta: Bybit, OKX, Kraken, Coinbase Intl., Bitget, Gate.io, and KuCoin — supported in code; contact us before going live so we can validate your setup. For most CEX API keys, whitelist our server IP 129.213.107.60 in your exchange API settings (shown when you add credentials). Hyperliquid uses wallet keys — no IP whitelist. Binance is not reachable from our cloud today due to regional API restrictions.

Each enabled bot consumes infrastructure units based on timeframe and mode (for example: live 1-minute ≈ 3 units, live 1-hour ≈ 1, paper ≈ 0.4). Your plan caps both bot count and total units — whichever limit you hit first applies. The platform also shares a fair-use pool so everyone gets stable performance at peak load.

Manual sentiment controls and public on-chain signals (funding rates, open interest) are included on all tiers at no extra AI cost. Automatic Grok scoring is included on Trader and Pro with monthly quotas. Explorer can add Sentiment+ (US$15/mo) for a starter Grok quota, or Trader/Pro can double quota with the same add-on.

Trader and Pro let you run multiple live bots on the same symbol. Each bot tracks its own attributed size in the dashboard — this is not exchange sub-account isolation: margin, leverage, and liquidation are shared on the exchange. Explorer allows one live bot per symbol. Read the multi-bot risks guide and accept the risks under Settings → Billing before enabling a second live bot on the same pair.

Many competitors isolate bots using exchange sub-accounts. ThisTimeIsDifferent coordinates automation on a single wallet with honest per-bot size tracking, conservative position reconciliation, and dashboard tools (Protect manual capital, Adopt orphan size). Multi-bot on the same coin is a Trader+ feature with explicit risk acceptance — not hidden deal stacking.

Align is a future, optional invitation-only program: a capped share of your live profits only when you beat your previous best month — never on subscription day one. We are not offering it yet while we validate the product with early users. Today you pay a simple fixed monthly fee only.

Your plan and limits update after billing changes. Bots already running keep going even if they exceed the new tier — only new enables and paper→live promotions are blocked until you free capacity or upgrade. Disable extra bots manually if you want a clean slate; we do not auto-close exchange positions.

Yes — each optimization and equity-curve job counts toward your monthly backtest allowance (shown on Settings → Billing). Usage resets on the 1st (UTC). Upgrade your plan for more runs.

Your subscription is marked overdue. You get a 7-day grace period with a dashboard warning; existing bots keep running. After grace, new bot enables are blocked until payment is restored via Manage subscription in Billing.

When platform capacity is nearly full or free-account slots run out, new free signups pause and you can join a waitlist. Paid upgrades remain the path to live trading when capacity allows.